Refund Policy

This Refund Policy applies to all purchases made through nugentive.com from Nugentive Labs Inc.

1. All Sales Are Final

Due to the nature of our services, all purchases are final and non-refundable. When you purchase an AEO audit or any other service from Nugentive, we immediately begin allocating resources, conducting research, and preparing your deliverables. By completing a purchase, you acknowledge that:

• Digital service deliverables cannot be returned
• Work begins promptly upon payment confirmation
• No refunds will be issued once a purchase is completed, regardless of whether the deliverable has been received or reviewed

2. Scope of This Policy

This policy applies to Simple AEO Audit purchases and Detailed AEO Audit purchases. Retainer services (Done-With-You and Done-For-You) are governed by a separate Service Agreement which includes its own cancellation and payment terms.

3. Exceptions

We will consider a remedy in the following limited circumstances:

• You were charged more than once for the same order due to a technical error
• You did not receive your deliverable and we are unable to deliver it after reasonable attempts

If you believe an error has occurred, please contact us within 7 days of your purchase at info@nugentive.com with your order details. We will respond within 3 business days.

4. Chargebacks

Filing a chargeback or payment dispute without first contacting us is a violation of these terms. We reserve the right to contest any chargeback with documentation of services rendered and to terminate access to future services for accounts that initiate fraudulent disputes.

5. Contact

Questions about this policy: info@nugentive.com